TERMS & AGREEMENT

1. Agreement to Terms

By signing up for service, checking the box at checkout, submitting payment, or allowing us to clean your cans, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you don't agree, please don't subscribe. You represent that you are at least 18 years old and legally able to enter into this agreement.

2. Who We Are

The Can Brothers is a locally owned residential trash & recycling can cleaning service operated by two brothers based in metro Atlanta, Georgia. We pressure wash, disinfect, deep-scrub, and deodorize residential garbage and recycling cans on a recurring subscription basis.

3. The Service

Your subscription includes recurring exterior and interior cleaning of your residential cans using a high-pressure wash, a commercial-grade disinfectant, hand-scrubbing of problem areas, and a deodorizing treatment. Specific plans, frequencies, and pricing are described at checkout and currently include:

• The Monthly — one (1) deep clean per month; up to two (2) cans included.
• The Bi-Monthly — two (2) deep cleans per month; up to two (2) cans included.
• Additional cans — $10 per can, per visit, beyond the two included.

Plans, prices, and what's included may change over time; the version shown at the time you subscribe or renew governs that billing period. We clean standard residential roll-out cans. We do not clean commercial dumpsters, hazardous-waste containers, or cans containing items described in Section 16.

4. Eligibility & Service Area

We currently serve Marietta, Roswell, Alpharetta, and surrounding metro Atlanta neighborhoods. Service availability is confirmed by your address at checkout. If your address falls outside our active routes, we may decline or delay service and will not charge you for service we cannot provide. We may add or remove service areas at any time.

5. Subscription, Billing & Auto-Renewal

Recurring billing. Your subscription is a recurring, auto-renewing plan. By subscribing, you authorize us and our payment processor to automatically charge your payment method the recurring fee for your selected plan, plus any add-ons (such as extra cans) and applicable taxes, on each billing date until you cancel.

Billing cycle. Plans are billed monthly in advance. Your first charge occurs when you sign up, and each renewal charge occurs on or around the same calendar day each month thereafter.

Auto-renewal & how to stop it. Your plan automatically renews each cycle so your cans stay clean without you lifting a finger. You can stop future charges at any time by cancelling as described in Section 7. Cancelling stops future renewals; it does not refund a cycle that has already started (see Section 7).

Price changes. We may change pricing. We'll give you at least 30 days' notice by email before a price change affects you. Continuing your subscription after the change takes effect means you accept the new price.

Failed payments. If a charge fails, we may retry the charge, pause your service, and/or suspend cleanings until payment is current. You're responsible for keeping your payment information accurate and up to date.

Taxes. Fees are exclusive of any applicable sales or other taxes, which we may collect and remit as required by Georgia law.

6. Payment & Card Information

We accept major credit and debit cards. Payments are processed by a third-party payment processor (for example, our billing and CRM platform and its payment partner). We do not store your full card number on our own systems. Card data is collected, transmitted, and stored by our PCI-DSS-compliant payment processor, and your use of payment services is also subject to that processor's terms and privacy policy. By providing a payment method, you represent that you are authorized to use it and you authorize the recurring charges described in these Terms.

7. Cancellation

How to cancel: Email us at support@thecanbros.com and include your service address so we can locate your account. We'll confirm your cancellation by reply email from support@thecanbros.com.

There are no contracts and no cancellation fees — cancel anytime. Your cancellation stops future renewals. Because plans are billed in advance, cancellation takes effect at the end of your current paid billing cycle, and fees already charged for the current cycle are non-refundable. You remain eligible for any cleanings already paid for in the current cycle.

8. Pausing Your Service

Going out of town or want a break? You can pause your subscription up to 90 days and up to 3 days before your next scheduled visit instead of cancelling. To request a pause, email support@thecanbros.com with your service address and the dates you'd like to pause along with a resume date or give the details to "Randy" our AI chat assistant on the website at www.TheCanBrothers.com. While paused, we won't clean your cans and we won't bill you for paused cleanings. Your subscription automatically resumes — and recurring billing restarts — on your scheduled resume date unless you cancel first.

9. Your Responsibilities

To get the best clean, you agree to:

• Make your cans accessible on your scheduled service day — emptied or with only neatly bagged trash inside and reachable in your driveway or agreed location, or provide garage/gate access as described in Section 10. While we attempt to schedule cleanings often on the same day as your trash pick-up that isn't always possible with holiday schedules, rain delays, or similar circumstances. Any garbage in your can we may re-bag.
• Pull your cans out by the time we arrive if they're stored inside and you haven't given us access. We send a text reminder the day before.
• Secure pets and disclose hazards (aggressive animals, loose dogs, broken glass, sharp objects, biohazards, hidden steps, or unsafe surfaces) on the route to your cans.
• Keep your account information accurate, including address, contact info, and payment method.

If we can't access your cans. If your cans are not accessible on your scheduled day for reasons outside our control (e.g., still full, blocked, locked away, or no working access code), we may skip that visit. A skipped visit due to inaccessibility is treated as a completed scheduled service and is not credited or refunded. We may be able to offer a courtesy re-visit, no guarantees; in such case we will reach out by text to make arrangements prior to coming. Please contact us at support@thecanbros.com or by talking with "Randy" our AI chat assistant on the website if you need to reschedule in advance.

10. Access to Your Property

By subscribing, you grant The Can Brothers and our team a limited license to enter your property as reasonably necessary to perform the Service, including your driveway, walkways, and — only with your permission — your garage. If you provide a garage or gate code or other access method, you authorize us to use it solely to perform the Service, and you confirm you have the authority to grant that access. We will return your cans clean, dry, and placed where you've asked. We are not responsible for access codes or entry methods that are inaccurate, expired, or not working.

11. The Brothers' Promise

Our Guarantee: If your cans aren't sparkling clean after a visit, tell "Randy" our AI assistant on the website at www.TheCanBrothers.com within three days and we'll come back and re-clean them free. No questions asked.

The Brothers' Promise is our commitment to redo the cleaning at no additional charge. Except as expressly stated, the guarantee is limited to re-cleaning and does not entitle you to a refund, monetary compensation, or any remedy beyond re-cleaning. The guarantee applies to the quality of cleaning and does not cover permanent staining, fading, structural wear, scars from being banged around by the garbage guys, or pre-existing damage that cleaning cannot reverse.

12. Assumption of Risk & Limitation of Liability

Trash cans are exposed to weather, heavy use, and ordinary wear. Cleaning may reveal — but does not cause — pre-existing conditions such as cracks, brittleness, fading, warping, lingering stains, or odors that are permanently set into the plastic. You acknowledge that cleaning may not remove all stains or odors, and that older or damaged cans may not look new.

To the fullest extent allowed by Georgia law:

• The Service is provided "as is" and "as available." Except for the Brothers' Promise and any warranty that cannot be disclaimed under law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of property value, arising out of or related to the Service.
• Our total liability for any claim arising out of or relating to the Service or these Terms is limited to the amount you paid us for Services in the 3 months immediately before the event giving rise to the claim.

13. Property Damage Claims

We take care around your home. If you believe we caused damage to your property during a visit, you must notify us in writing at support@thecanbros.com within 3 business days of the visit, with your service address, a description, and photos. Prompt notice lets us investigate fairly.

We are not responsible for: pre-existing damage or wear; damage to cans that were already cracked, brittle, faded, or aged; normal effects of cleaning on worn cans; damage caused by undisclosed hazards or inaccurate access information; or damage caused by anything beyond our reasonable control.

14. Indemnification

You agree to indemnify, defend, and hold harmless The Can Brothers and its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) hazards on your property that you failed to disclose; (c) inaccurate access information you provided; or (d) your violation of any law or the rights of a third party (including your HOA or landlord). You confirm you have the right to authorize cleaning at your service address and to grant the property access described in Section 10.

15. Weather & Rescheduling

Severe weather, freezing temperatures, equipment issues, route changes, or events beyond our control may require us to reschedule your visit. We'll perform the cleaning as soon as reasonably practical, normally within your billing cycle. Rescheduling for these reasons is not a missed service and does not entitle you to a credit or refund. We are not liable for delays caused by circumstances beyond our reasonable control.

16. Right to Refuse or End Service

We may refuse, pause, or end service (and cancel your subscription) at our discretion, including if: cans contain hazardous materials, chemicals, biohazards, animal waste, sharp objects, or other unsafe contents; conditions on your property are unsafe for our team; access is repeatedly unavailable; payment is not current; or you or others behave abusively toward our team. If we end your subscription for convenience (not for cause), we'll refund any prepaid amount for cleanings not yet provided.

17. Calls, Texts & Emails

By providing your phone number and email, you consent to receive communications from us related to your service, including appointment and day-before reminders, confirmations, billing notices, and customer support, sent by phone, SMS/text, or email — including via automated systems. You also consent to receive promotional messages from us; you can opt out of marketing at any time. Message and data rates may apply. Reply STOP to any text to opt out of texts and HELP for help. Consent to marketing messages is not a condition of purchase. See our Privacy Policy for details.

18. Photos & Marketing

We may take before-and-after photos of your cans for quality control and marketing. These photos focus on the cans and will not intentionally include people, faces, license plates, house numbers, or other identifying details. If you'd prefer we not photograph your cans for marketing, just email us and we'll honor that. You grant us a non-exclusive license to use such photos in our marketing unless you opt out.

19. Referral Program

Refer a neighbor through the website referral form and get a month free: when a neighbor you refer signs up and completes their three paid months, we'll credit you one month of your current plan. Credits have no cash value, can't be combined unless we say so, and may be changed or ended at any time.

20. Privacy

We respect your privacy. The information we collect and how we use it — including lead and customer data — is described in our Privacy Policy, which is incorporated into these Terms. We do not sell your personal information.

21. Intellectual Property

The Can Brothers, also stated as The Can Brothers® or The Can Bros, the name, logo, taglines, site content, and branding are owned by us and protected by law. You may not copy, use, or reproduce them without our written permission.

22. Disputes & Governing Law

Let's talk first. If you have a concern, please email support@thecanbros.com so we can try to resolve it directly — most issues are solved with a quick conversation.

Governing law & venue. These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. You agree that the exclusive venue for any dispute not otherwise resolved shall be the state or federal courts located in Fulton County, Georgia, and you consent to their jurisdiction.

23. Changes to These Terms

We may update these Terms from time to time. When we do, we'll update the "Last Updated" date above and, for material changes, give you reasonable notice (such as by email or a notice on our site). Your continued subscription after changes take effect means you accept the updated Terms.

24. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service. Severability. If any part is found unenforceable, the rest stays in effect. No waiver. Our failure to enforce any provision isn't a waiver of it. Assignment. You may not assign these Terms; we may assign them to a successor or in connection with a sale of the business. Headings are for convenience only.

25. Contact Us

The Can Brothers
8735 Dunwoody Pl # 7571
Atlanta, Georgia 30350
Email: support@thecanbros.com
Phone: 678-256-2463