PRIVACY POLICY

1. Who This Policy Covers

This Policy covers everyone who interacts with us — website visitors, people who fill out a form or request a quote ("leads"), and active subscription customers. We treat lead information with the same care as customer information.

2. Information You Give Us

When you request service, sign up, refer a neighbor, or contact us, you may give us:

• Contact details — name, service address, email address, and phone number.
• Service details — your plan, number of cans, schedule, special instructions, and — only if you choose to provide it — garage or gate access codes.
• Payment information — processed by our payment processor (see Section 6). We do not store your full card number on our own systems.
• Communications — messages, reviews, photos, or feedback you send us.
• Referral information — if you refer a neighbor or are referred, the name and contact details shared to connect the referral.

3. Information We Collect Automatically

When you visit our website, we (and our service providers) may automatically collect:

• Device and usage data — IP address, browser type, pages viewed, links clicked, and the date/time of your visit.
• Cookies and similar technologies — small files that help the site function, remember your preferences, and measure performance. You can control cookies through your browser settings.
• Analytics tools — Google Analytics, Meta (Facebook) Pixel, Google Ads.
• Retargeting tools — Meta (Facebook) Pixel.
• AI lead enrichment tools — Apollo, IntellaNexus.

4. Information From Third Parties

We may receive information about you from:

• Our payment processor (confirmation that a payment succeeded or failed — not your full card number).
• Our CRM, scheduling, and communications platform (for example, our customer/booking system hosted on GoHighLevel).
• Advertising and analytics partners, if and when we run digital ads.
• People who refer you to us.

5. How We Use Your Information

We use your information to:

• Provide, schedule, and perform your can-cleaning service.
• Process payments, billing, and your subscription.
• Send service communications — booking confirmations, day-before reminders, billing notices, and support replies — by email, phone, or text.
• Respond to your questions and provide customer support.
• Send marketing and promotional messages (you can opt out anytime — see Section 9).
• Operate, improve, and secure our website and service.
• Prevent fraud, enforce our Terms, and comply with the law.

6. Payment Information

We accept major credit and debit cards through SQUARE. Card details are collected, transmitted, and stored by a PCI-DSS-compliant third-party payment processor, SQUARE, through our billing platform. We do not store your full card number on our own systems. Your payment is also subject to the processor's own terms and privacy practices.

7. Text Messages (SMS) and Calls

If you give us your phone number as a service subscriber or through any contact us, referral, promotion, or similar forms on our site or marketing channels, you consent to receive service-related communications (such as appointment and day-before reminders, confirmations, and billing notices) and promotional messages — by call or SMS/text, including via automated systems. Message and data rates may apply. Reply STOP to opt out of texts at any time, or HELP for help. Consent to marketing texts is not a condition of purchase.

SMS PRIVACY: No mobile information (including your phone number and SMS opt-in/consent) will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We share phone numbers only with the service providers that help us deliver our own messages (such as our communications/CRM platform and texting provider), and only to operate the service.

8. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers who work on our behalf — for example, our CRM/scheduling and texting platform, our payment processor, merch fulfillment (for any store orders), email/SMS delivery, hosting, and analytics. They may use your information only to provide services to us.
• Legal and safety — when required by law, to respond to lawful requests, or to protect our rights, our team, or the safety of others.
• Business transfers — if we sell or transfer the business, your information may transfer as part of that transaction, subject to this Policy.

9. Your Choices

• Marketing emails — click "unsubscribe" in any marketing email to opt out. We may still send service-related emails about your active subscription.
• Text messages — reply STOP to opt out of texts.
• Cookies — adjust or block cookies in your browser settings (some site features may not work as well).
• Account information — email us to update your contact info, address, or payment method.
• Access or deletion requests — email us and we'll honor reasonable requests to access or delete your personal information, subject to our legal and recordkeeping obligations.

10. Data Retention

We keep your information for as long as your subscription is active and as needed afterward to provide service, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When we no longer need it, we take reasonable steps to delete or de-identify it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, and we rely on PCI-compliant providers for payment processing. No method of transmission or storage is 100% secure, so we can't guarantee absolute security, but we work to protect your information and limit access to it.

12. Children's Privacy

Our website and service are intended for adults (18+) and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we'll delete it.

13. Third-Party Links

Our site may link to third-party sites or services (for example, our merch store, payment processor, or social media). We're not responsible for their privacy practices. Please review their policies.

14. Changes to This Policy

We may update this Policy from time to time. When we do, we'll change the "Last Updated" date above and, for material changes, provide reasonable notice. Your continued use of our site or service after changes take effect means you accept the updated Policy.

15. Contact Us

Questions about your privacy or this Policy? We're happy to help.

The Can Brothers
8735 Dunwoody Pl # 7571
Atlanta, Georgia 30350
Email: support@thecanbros.com
Phone: 678-256-2463